Terms & Conditions
TERMS AND CONDITIONS OF USE AND SUPPLY
These are the terms and conditions of use and supply for www.spyder.hu (Site). The Site is operated by Acrol Hungary Kft. (we, us and our). We are a limited company, registered in Hungary. Our registered company number is 01-09-365504, and our registered office is at 18. Erzsébet krt., Budapest 1073, HUNGARY. Our EU VAT registration number is HU10981038. Our contact information is e-mail: [email protected], telephone: +3613053070.
Your use of the Site and your purchase of any of the products offered on this Site (Products) is subject to these terms and conditions of use and supply and by using the Site as well as by placing an order you agree to be bound by them. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.
We reserve the right to change these terms and conditions from time to time by changing them on the Site. These terms and conditions were last updated on 1st Sept 2017.
Please read this document carefully before using the Site or our Services and print a copy of these terms and conditions for future reference.
Since for using of the site and purchasing it is necessary to register. Please do not use this site in case of disagreement with the general terms and conditions.
ACCESS TO THE SITE
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.
We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site.
WHAT YOU ARE ALLOWED TO DO
You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.
WHAT YOU ARE NOT ALLOWED TO DO
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
- ‘scrape’ content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
- remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
- create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
CONTENT OF THE SITE
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an ‘as is’ and ‘as available’ basis and at your sole risk.
Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.
We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
YOUR PERSONAL INFORMATION
Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.
The Site may, from time to time, allow you to upload user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as comments pages or message boards, (collectively User Content Areas). We do not control the material submitted to User Content Areas (collectively User Submissions), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.
If you participate in any User Content Areas, you must:
- keep all User Submissions relevant to the purpose of the User Content Area and the nature of any topic;
- not submit any User Submission that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;
- not submit any User Submission that contains any viruses and/or other code that has contaminating or destructive elements;
- not submit any User Submission containing any form of advertising; and
You agree that, by submitting any User Submission, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Submission (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such User Submission.
- not impersonate, or misrepresent an affiliation with, any person or entity.
Whilst we do not pre-screen User Submissions, we reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.
Complaints about the content of any User Submission must be sent to [email protected] and must contain details of the specific User Submission giving rise to the complaint.
We may occasionally send a newsletter to you using your email address. You will be given the option to opt out of receiving these newsletters.
The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
GOODS AND SERVICES
The Site offers fashion accessories.
Pictures displayed on the Site are illustrations and may in a minimal extent differ from the real products that depends partly on the colour settings of your computer and monitor and partly due to the natural variations in the colour of the leather.
Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order at [email protected].
In case of laptop bags, tablet sleeves and smartphone cases it is highly advisable to always double-check if the size of the device and the size of the wished accessories matches.
ORDERING & AVAILABILITY
Products may be ordered and purchased through the Shop operated by us by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Pay” button on CIB Bank payment page.
After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. We reserve the right to refuse orders of more than four units of stock. You do, however, acknowledge that by clicking on the “Pay” button on CIB Bank checkout page, you enter into an obligation to pay for the Product(s) in the event that your order is accepted by us.
Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). The contract between you and us in relation to the Products ordered (Contract) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.
The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
We make all efforts to ensure all items being permanently kept in stock but in very rare cases it can happen that due to the high demand we run out of ready-to-be-shipped models. In such cases production of the item is normally completed within 30 days, that means you will still receive the ordered item within a reasonable time. To avoid any inconveniences we always confirm availability and the expected date of delivery in our Despatch Confirmation e-mail that is sent by our customer service and makes your order valid.
Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.
Your order will be delivered to the delivery address you specify when placing your order.
If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
Products comprised within the same order cannot be delivered to different addresses.
Deliveries are as a rule made by TNT and take place on Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
The duration of delivery depends on the destination selected. Within Europe it takes approximately one week. As soon as we hand your item to the courier, you will receive tracking information letting you know that your order is on its way. If your order was made more than 3 workings days ago and you have received no information about the delivery, contact us and we’ll be happy to give you an update on your order.
Deliveries will be made to your door.
DELIVERY OUTSIDE THE EUROPEAN UNION
If you order Products for delivery outside the European Union, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
RISK & OWNERSHIP
Products ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Products ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Products, including any delivery charges, has been received.
In the case of failed delivery or returned parcel the cost of re-delivering encumbers the Customer. We are able to launch the re-delivery following the receipt of the delivery costs.
PRICE & PAYMENT
The price of Products is as quoted on the Site from time to time.
Prices include 27% VAT according to Hungarian law. Prices exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
Payment for all orders must be made by credit or debit card on the CIB Bank checkout page. Payment is possible by credit or debit card via CIB Bank. Simply follow the checkout steps on CIB Bank's secure site. Accepted cards type VISA, MasterCard, Maestro cards.
Read more about CIB Bank payments here.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Except in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.
If you cancel, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below).
To cancel a Contract, you must clearly inform us, preferably in writing, giving us your name, address and order reference.
You must also return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Products and make sure they conform to your order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled.
You will not have any right to cancel a Contract for the supply of Products that have been personalised or made to your own bespoke specifications (if we offer such options), unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us by courier to the following address:
Acrol Hungary Kft.
Wysocki u. 1.
We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Despatch Confirmation. Nothing in this section affects your legal rights.
OUR REFUNDS POLICY
If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Products back or, if earlier, the day on which we receive evidence that you have returned the Products to our returns address (see above). We will refund the price of the Products in full (subject to any deduction we are entitled to make due to your use of or damage to the Products), including the cost of standard delivery. However, we will not refund your cost of returning the Products to us.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
INVOICING AND GUARANTEE
At the time when your order despatch is confirmed an electronic invoice will be issued to your name and will be immediately sent to your e-mail address.
Certificate of guarantee is included in each parcel. Please examine the parcel at the time of delivery and ask for taking a protocol in case you discover any injures on the good. In such case do not overtake the parcel. Without a protocol, we are not able to accept post-delivery reclamations.
Guarantee is provided as being granted by Hungarian Law. As a rule 6 months guarantee is granted on all products.
Guarantee is provided exclusively for normal use. We do not provide guarantee for products in extreme use like being exposed to extreme wet, direct sunlight or overload. We cannot take guarantee for any damages realised owing to misuse or abnormal stress.
ONLINE DISPUTE RESOLUTION
When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through the European Commission’s Online Dispute Resolution (“ODR”) procedure.
Should you have a problem with Spyder products or services, you may access the ODR platform here.
Hungarian courts. In any issues not regulated by this Terms and Conditions of Use and Supply Act V of 2000 on the Civil Code, Government Regulation 45/2014 of 25 February on the detailed rules of contracts.
These terms and conditions shall be governed by Hungarian law, and you agree that any dispute between you and us regarding them or the Site will only be dealt with by the concluded between consumers and entrepreneurs and Act 108 of 2001 on queries regarding electronic commercial services and services related to the information society shall apply.
Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to [email protected].